Since our last eSlate, new people have joined our Member Services team. They’ve undergone extensive training and are now on the phones, taking your calls. We have also made some system changes to improve efficiency. Thank you for your patience as we work to continue to improve this service.

Sometimes you just need to get things done.

We had a great response to our DIY videos last month and have added another two to our collection. You can find all of our DIY banking videos on the help page of our website. There for when you need to get things done.

A Member called through and spoke to our team consultant Rosa while he had a scammer on the other line. The scammer was giving instructions to our Member – telling him what he should say. Rosa felt something was not right. The Member was becoming frustrated with Rosa’s questions but she persisted because she could hear the scammer and could tell something was wrong. Our Member called back the next day to thank Rosa – her questioning saved him from losing $15,000.

TIP: Emails, text messages or phone calls which are URGENT or which make you feel under pressure to act may be a scam.

A partnership with Alfred Health and funding support for two extraordinary nurses is having an impact, nationally and globally. In this instance, two nurses and two issues at a time. It’s making a difference.