That time of the year when we call out to Victorian educators for their innovative school projects.

We want to fund your projects that are:

• Innovative
• Will improve student learning
• Outside-the-square thinking

Help us spread the word that the Bank First Teaching Initiatives Program (TIP) is NOW OPEN.

In past editions of eSlate we shared with you that we’re working on our phone wait times for moments when you need to speak with a ‘human’. We also heard from our Members that we must reduce the need to call us, for those who prefer to self-serve by using our digital channels such as our website, Internet Banking and/or the Bank First App.

The good news is our new Contact Centre consultants are onboard and fully trained. We have also improved how we direct your call based on the option you select in our phone system. Our aim is to connect you to the right team of specialists as efficiently as possible.

For those Members who prefer to bank online, we continue to expand our ‘Banking anywhere, anytime’ how-to video guides. We have prioritised videos based on the top service requests to our Contact Centre that can alternatively be completed online 24x7 through Internet Banking and/or the Bank First App.

Health insurance premiums are on the move, making it the perfect time to try our partner, Australian Unity.

Bank First Members are eligible for an ongoing 7.5% discount on health insurance with Australian Unity¹. They’re a member-owned organisation just like us, so you can feel good knowing they’ll invest back into services and solutions that benefit the community. Plus, get six (6) weeks free on hospital and extras or extras only cover².