October 2024
Phone Banking coming to an end
Our technology partner is decommissioning the automated Phone Banking service we use for our Members. Unfortunately, we've been unable to find an alternative service provider. Regrettably, we have been left with no option but to cease this service, from 29 November 2024. You can find more information about how to perform phone banking functions (BPAY, transferring money between accounts, check balances, transaction history and interest paid) in a different way on our website.

Please note: This change does  not  include our Member Services consultants who are here ready to take your calls between 8am and 6pm Monday to Friday. 
Banking options
New Internet Banking is here!
You may have already started to explore some of the new features we have launched including a new way to set up permanent payment limits and renaming your accounts. Everything you need to know about how to use the new-look Internet Banking site is available on our website. 

Find out more
Call in
If you're in Melbourne and would like to sit with staff to discuss alternative phone banking options, we've set time aside in each of our branches. No need to book, just drop in during these times. 
Online resources
If you're time poor or not close to a branch, take a look at these resources to help you make the move from phone banking. 

We'll find the right option for you.
Easy navigation
A menu map to show you exactly where everything is located in our new-look Internet Banking.

Is it under Accounts, Pay, Services or Settings? 
Session times
Resources
Menu map

Meet three more of our 2024 TIP winners
Oscar Romero
What goes into which coloured bin? The 'eco warriors' at Oscar Romero Catholic Primary School have it all sorted - literally.
Read More
Kalinda
Turning plastics into 3D printing threads for use in the classroom! Recycling waste to create valuable STEM learning opportunities.
Read More
Wayi School
They're 'billy cart' kids at this school!
Taking learning to the road to develop leadership skills and collaboration.
Read More
From the boardroom ...
Welcome Simon
This month we welcomed the return of Simon Terry to the company's board of directors for his 'second', first day back at Bank First.
Meet Simon
World Teachers' Day
'As a director, I often have the opportunity to visit schools. These visits remind me of the excellence of our teachers.' Judy Crowe.
Read more
2024 Annual General Meeting
All eligible Members have received notification of our 2024 AGM. All information is available on our website.

Find out more
Find us on social
Important Information
This information does not take into account your objectives, financial situation or needs. Therefore you should firstly consider the appropriateness of this information and refer to the Terms and Conditions or the relevant Product Disclosure Statement (PDS) before acquiring a product. These documents are available at bankfirst.com.au, at our branches or by contacting us on 1300 654 822. Target Market Determinations (TMD) are available here.

Please note, Bank First will never send you an email asking you to provide your Internet Banking details, account details, card numbers or passwords. If you receive an email requesting this type of information, do not reply and contact us immediately on 1300 654 822.
117 Camberwell Road,
Hawthorn East VIC 3123

Phone:
1300 654 822
Email:
[email protected]
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